Common questions about products, quotes and orders
Quick answers for distributors, contractors and OEM partners working with NanQue Electric. Still need help? Contact Us or submit an inquiry from the product list.
Browse products, choose the SKU and quantity, add items to your inquiry list, then submit the inquiry form. You can also contact us by email or WhatsApp with model numbers, ratings and destination country.
Most standard catalog items are quoted within 24 hours on business days. Custom OEM marking, special packaging or large project packages may need extra time for confirmation.
Yes. Share your logo, nameplate layout and packaging requirements. We confirm tooling, MOQ and lead time before production.
Product type (MCB / MCCB, switch, contactor, accessory), poles, current and voltage rating, quantity, destination country, and whether you need certificates or drawings.
Sample orders are welcome for most catalog items. Sample freight and lead time are confirmed case by case after we receive your models and shipping address.
Online prices are reference only. Final quotation includes unit price, shipping method and any export documents. Free shipping thresholds (if enabled) are shown at checkout when payment is available.
When online payment is enabled, available methods (such as PayPal or card) appear on the checkout page. For large B2B orders we can also arrange invoice payment as agreed in the quotation.
Once we ship, tracking / waybill numbers are added to your order. Sign in, open My Orders, and view the order detail to see shipment information.
Please report quality issues with photos, order number and product marking within a reasonable time after delivery. We arrange repair, replacement or credit according to the confirmed root cause.
Please see our Privacy Policy page for details on account data, orders and how we use contact information for quotations and support.
Didn’t find your answer?
Tell us the model, rating and quantity — we usually reply within 24 hours with pricing and lead time.
